Warranty & Safety
Warranty & Safety Policies
We know buying anything online can be daunting. At CreateRoom, we are confident in the quality of our products and our Limited Warranty Program is in place to help give you that same peace of mind.
30-Day Money Back Guarantee
If for ANY REASON, you don’t love your CreateRoom furniture or accessories, we offer a merchandise refund (excluding shipping) within 30 days of receipt if you keep the original packaging it shipped with. Just give us a call and we can arrange for your furniture or accessories to be returned to our warehouse. (A 10% restocking fee will be applied.)
24 Month Warranty
As of September 2018, CreateRoom™ will replace your merchandise against manufacturer defects for up to two years. (Not including dings and chips that could have been cause during assembly process)
All cancellations on any order that has not shipped will also be charged a 10% fee, capped at $25.
24 Month Warranty includes:
-DreamBox, Side Tables, Sew Station (Excluding Lifter), DreamCart . (If purchased after September 2018)
12 Month Warranty
12 Month Warranty includes:
-SewStation Lifter, accessories.
Exclusions: The limited 12 and 24 month warranty does not apply to normal wear and tear or products that have been abused, misused, altered, water damaged, weather worn, or cleaned with wrong cleaning procedures or products.
Any products shipped out of the United States or Canada by customers will not be covered by the warranty. Any damages, parts issues, or missing items will need to be shipped at the customer's expense.
Care Instructions: To clean all furniture, use Windex and a soft cloth to wipe away dirt and fingerprints.
At Create Room we value safety and security in your home. For this reason we have put together a Create Room Security Kit to prevent furniture from tipping. If you have purchased our furniture and would like to receive a free Security Kit, please contact us at (801) 226-2686.
You can review our Security Kit instructions here.
WARNING: Serious or fatal crushing injuries can occur from tipping furniture. To best way to prevent tip-over, please review these guidelines for our furniture:
MOBILE UNIT: CLOSE CABINET WHEN MOVING FURNITURE— side cabinets add stability. Moving the unit while in the OPEN position, adds risk of the cabinet tipping over. Be sure to have two people to help during assembly.
Serious or fatal injuries can occur from tipping furniture.
Always use caution when positioning.
WHEN CABINET IS IN USE, PLEASE EXTEND ALL TABLE LEGS— For cabinet to function properly all tables and table legs must be installed and table legs must be extended. Our cabinets are designed to be operated with hideaway tables and folding legs to provide a strong and stable platform.
Extending center box table legs will reduce potential hazard.
Using our cabinets without the tables or legs properly installed and extended will increase the risk of the cabinet tipping over.
AVOID TOP STORAGE— Please refrain from storing your items on top of the crown accessory— it is not designed for storage use.
Storing items on top of crown may increase the risks of tipping furniture.
CHECK FOR LEVEL FLOORSPACE— our cabinets works best on level hardwood-like flooring. Carpet may cause the wheels to catch or drag while in motion.
Please use caution moving the cabinet in conditions where flooring may affect the movement of the piece— move unit when all doors are CLOSED.
ADDITIONAL SAFETY MEASURES— For any concerns relating to the safety of our cabinets, please inquire with our team for additional products and information to keep your home secure. Please see warning stickers provided on packaging and cabinet parts. Safety kits provided with furniture include additional instruction.
We strive for quality and excellence, and it is our desire to provide our customers with a safe and enjoyable experience when using our products.
For a digital copy of our product warning, please click here.
Contact our Customer Service department if you have any questions or concerns.
Phone: (801) 226-2686