Shipping & Returns
Shipping & Returns
Free or discounted Shipping for DreamBox Orders
Your shipping costs are determined by where you are located, what you have ordered, and can vary anywhere from $200-$600+, but we are offering free or discounted shipping in the contiguous USA. Shipping will be calculated at checkout.
Store Your Order
Our policy is we store your order for free 30 days beyond your latest shipping date. We will charge a $50/ month storage fee if you need us to store your order for any reason.
30-Day Money Back Guarantee
If for ANY REASON, you don’t love your CreateRoom furniture or accessories, we offer a refund (excluding shipping) within 30 days of receipt. The furniture cannot be returned if it has been assembled OR if it is not shipped back in the original packaging. Just give us a call and we can arrange for your furniture or accessories to be returned to our warehouse. (A 10% restocking fee will be applied.) For cancellations before your furniture ships you have 72hrs to cancel for a full refund otherwise you will pay up to a $50 processing fee.
For Mini Bolt returns please contact: support@minibolts.com
Larger furniture pieces
Delivery Dates
Delivery dates located on the product pages and in your order are only estimates.
**IMPORTANT: If there is an address change after the order ships, there will be an additional charge added on to your order.
Process of Delivery
When your order is delivered you will be required to sign for it. Please briefly inspect the shipment with the driver to see if there is any extensive damage and take a picture and contact customer service . If the delivery hub is unable to contact you, you will be responsible for any storage fees incurred beyond their two-day courtesy window.
**IMPORTANT: The freight companies CANNOT take your DELIVERY into your house. All deliveries are CURBSIDE only. Special accommodations for your shipment may be worked out between you and the freight company. Please call us before shipping if you live on a street that an 18 wheeler truck may have a hard time getting to as delivery may not be possible to your curb. For example low hanging power lines, tree branches, not a through street, etc.
FAQs
Once you receive your tracking number and depending on your location, your order will take up to 7-14 business days to be delivered. If your order hasn't shipped you can use the web chat in the bottom right to find out when your order should arrive.
You will receive an e-mail with your tracking number when it ships from our warehouse.
Yes, up to a 2 year manufacturer's warranty from time of purchase of the DreamBox. Subject to material and/or shipping charges for replacement parts, if damages are outside of our manufacturer warranty.
Accept your shipment and briefly inspect the shipment with the driver to see if there is any extensive damage and take a picture to send to customerservice@createroom.com. If you have any damaged parts in shipping it will be faster to send you parts instead of replacing your order completely. You can go here to fill out any damaged parts.
Please contact customers service to let them know dates if they conflict with your shipping dates. If there is an address change after the order ships, there will be an additional charge added on to your order.
Feel free to contact us through this form https://www.createroom.com/pages/contact-us
You can also get your questions answered by asking our DreamBot by clicking the chat bubble in the bottom right corner.
If you have any damaged parts in shipping it will be faster to send you parts instead of replacing your order completely. You can go here to fill out any damaged parts.
Free or discounted Shipping for DreamBox Orders* Your shipping costs are determined by where you are located, what you have ordered, and can vary anywhere from $200-$600+, but we are offering free or discounted shipping in the *contiguous USA. Shipping will be calculated at checkout.
We are always looking for distributors. If you or someone you know has information on possible distribution outlets, please go here
