Shipping & Returns

Free or Discounted Shipping on Furniture Orders

We're delighted to offer free or discounted shipping within the contiguous USA. Shipping costs depend on destination and on order contents, typically ranging from $250-$600+. Shipping will be calculated at checkout.

Storing Your Order

Upon request, we can store your order at no extra charge up to the latest estimated shipping date given at the time of order or for up to 6 months past the order date if no estimate was given. For orders on hold, no changes can be made to the order once it is placed on hold. 

If we are unable to contact you after 6 months to ship your on-hold order, we will refund your order minus a $200 associated fee to cancel the shipment.

30-Day Money Back Guarantee

Your satisfaction is our priority. If you're not entirely happy with your Create Room furniture, we offer a refund (excluding shipping costs and the 10% restocking fee) within 30 days of getting your order. We do not take back items that have been assembled, damaged, or are not in their original packaging. To arrange a return, simply contact us.

Cancellations

Unshipped orders can be canceled within 72 hours for a full refund. Cancellation requests after this period may incur a cancellation fee of $150 for furniture or 10% fee for accessories.

Order Modifications

Orders can be altered/changed up to 72 hours after purchase. For any furniture order modifications after 72 hours, a fee of $25 will be applied if the order has not yet entered production. However, if the order is already scheduled for production, a $150 fee will apply, or changes may not be possible.

For any accessory orders, a 10% fee will apply. Should you wish to modify your order, we encourage making any changes within the initial 72-hour window to avoid these fees.

Once your order has shipped from our factory, we are unable to accommodate changes or cancellations. If you'd like to add accessories or explore more options, please consider placing a separate order or speak with our friendly customer service team for the best solutions to meet your needs.

For Mini Bolt returns, please reach out to support@minibolts.com.

Shipping/Delivery Dates

Shipping dates listed on product pages and in your order confirmation are estimates. Actual delivery times may vary due to carrier, weather, and shipping method. Please talk directly to the shipping company's local office to set up delivery times.

If you wish to pick up your DreamBox order directly from our factory or distribution center, you may be eligible for up to a $150 discount as well as reducing your wait time. If interested, please ask!

Let us know right away if your address is a business, church, school, or construction site. Additional coordination or fees may be required. You must take care of arranging and paying for any freight forwarding, including handling all of the paperwork. Shipping of our products or replacement parts is not currently available outside of Canada and the United States. Please contact our agents for the latest information on supported geographic areas.

Military

We’re grateful for the service of all our military customers. Please check with us for possible discounts and to verify that we can deliver to your location. Some military bases and APO / FP addresses aren’t within our delivery scope.

For all other shipping questions, please contact our customer service team.

IMPORTANT: Address changes or order modifications after shipping will incur additional charges.

Delivery Process

To make sure your freighted furniture gets to you smoothly, including a DreamBox, someone must be available within the shipping window. If your schedule conflicts with the delivery timeframe, reach out to our Customer Service team. They can help you find other ways to receive your freight and avoid possible fees from the carrier or shipper. Please make sure someone is available to receive your LTL shipment. If an appointment time is made and someone is not there to receive your shipment, the shipping company will charge at least an additional $105 to your order. Or, our team can help postpone your order to a more convenient time, while still honoring reserved sale prices. We need your help to deliver your order fast and on time!

At delivery you will need to sign for your freight order. Inspect the shipment with the delivery driver for any visible damage. Please take photos and contact customer service right away if needed. If the delivery center can't contact you, you might have to pay extra storage fees if more than two days pass. Answer and don’t block unrecognized numbers, check your messages, and check your email to make sure the delivery arrangements can happen as quickly as possible.

Our parcel orders will be delivered to the location that parcel carriers (like FedEx or UPS) typically use. As appropriate we may also utilize the US Postal Service. Please ensure the delivery location is secure, observed, and consistently checked. The shipper and the carrier are not liable for theft at the destination.

IMPORTANT: Freight companies offer CURBSIDE delivery only, unless Garage Delivery was purchased. If the shipping company can't deliver to your garage, you can ask us to refund the cost of this service. Replacement parts won’t be shipped with Garage Delivery. Please inform us before shipping if access for an 18-wheeler might be challenging due to environmental factors. In such cases, you may need to coordinate with us for alternatives or arrange pickup from the distribution hub. 

Last Updated: 3/5/2025