Our furniture is manufactured in Fredonia, Arizona, USA.  Our USA factory uses CARB (California Air Resource Board) approved 3/4" manufactured wood with a melamine finish.  No added formaldehyde. Using manufactured wood with melamine finish is very important to prevent warping and any panel size changes . For the many shelves we use, the main structure needs to be exact to secure a tight fit. Humid weather and other weather changes won't affect the shape of our furniture, similar to modern kitchen cabinets. The melamine finish is very easy to clean after crafting! Use Windex and a soft cloth to wipe away dirt and finger prints. Our USA factory manufactures doors from Medium Density Fiberboard (MDF).        

No, all pieces come flat packed in order to avoid damages in shipping, make it easier to move into your home.  It comes with detailed instructions to assist you in building your furniture. We are always open to improving instructions, helping our customers. Please call or email customer service if you have any questions or comments. (801-226-2686 M-F 9-5 MST)

Yes, up to a 2 year manufacturer's warranty from time of purchase for the DreamBox, WorkBox 3.0(manufactured after February 2018) and Ultimate SewingBox. Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 1 to 2-year manufacturer warranty.

All of our products come flat packed and will need to be assembled. They will be shipped by a 3rd party freight shipping company. Our shipping and delivery charges only cover CURBSIDE delivery.  Accessories do not need a custom pallet to ship and shipping prices are also determined by weight and location.  Reference the picture below to see how the DreamBox, WorkBox, and Ultimate Sewing Box will ship.

For shipping to Alaska and Hawaii please call Customer Service (801) 226-2686 for a detailed shipping quote.

We have teamed up with Bread to offer easy financing – without a catch. There are no gimmicks like deferred interest or hidden fees, so the total you see at checkout is always what you actually pay. Provide some basic information and get a real time decision to split your purchase into 12, 24, and 36 monthly payments with rates from 6.99%-29% APR.  We also offer 0% APR for 6 months on our DreamBox.

Does Bread perform a credit check?
Bread performs a “soft credit check” which will not affect your credit score! If you return to Bread for future purchases, Bread may run additional “soft credit checks.”

Who can apply for a loan with Bread?
U.S. residents over the age of 18 (19 for Alabama or Nebraska residents) are eligible, provided we can verify the customer's identity. Unfortunately, the Bread product is not offered in Idaho, Iowa, and West Virginia at this time.

How is the APR (annual percentage rate) on my loan determined?
Bread works with Cross River Bank (a New Jersey state-chartered bank) to look at the credit risk of you as a borrower, and to give you a rate that fits your credit profile.

For additional Bread FAQ's click here

Feel free to call our office at (801) 226-2686 or email us at customerservice@theoriginalscrapbox.com

Our phone line is opened Monday through Friday from 9am - 5pm MST. 

Please visit: https://www.con-way.com/en/ltl and enter your tracking number found on your order invoice.

• Light Kit is included with your purchase of the Crown accessory
  (some assembly required)
• Our double LED Light provides up to 50,000 hours of lighting!
• Easily control on/off settings with switch
• Maximum of 708 lumens
• Similar to Super Bright Natural Daylight OttLite LEDs

We can help with that! Here is a picture of how our pegs and shelves should fit into our furniture:

For additional help, please watch our Shelf Peg Tutorial by clicking here.

If your boxes arrived damaged from the freight carrier, please make a note of this damage with the driver. Also take as many pictures as you can and e-mail them to customerservice@theoriginalscrapbox.com immediately with the subject line: DAMAGES and a description of the damaged boxes or pieces. We work very hard in our warehouse to avoid damages by doing a double check of our inventory before it leaves our warehouse, building custom pallets, and offering a *1-year manufacturer warranty on all of our products and a 2 year manufacturer warranty on the DreamBox, WorkBox 3.0, and the Ultimate SewingBox. Below is what our WorkBox 3.0 looks like shipped.

*Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 1 or 2 year manufacturer warranties.

If you have missing pieces please call our office (801) 226-2686. We would advise you to also e-mail your requests to customerservice@theoriginalscrapbox.com before calling our office so we can guarantee we have your request in writing. Please write in the subject line: MISSING PIECES

Shipping is free to the contiguous U.S.A. For shipping to Alaska, and Hawaii please call Customer Service (801) 226-2686 for a detailed shipping quote and discount on your shipment.

Here at The Original ScrapBox, we are always looking for ways to improve our products. You may find that some of our past furniture designs are not on our website. These are some of our discontinued items:

• The Lily Desk
• The Helen Desk
• The ManBox AKA The Metal WorkBox
• The CraftBox
• The Storage Paper Tower
• Jack and Jill Children's Desk
• The WorkBox 1.0
• The WorkBox 2.0
• The SewingBox 

The answer is yes! See for yourself:

We have a distributor in British Columbia, Canada. Please see this website to purchase if you live in Canada ca.createroom.com

Recently we have made an expansion into Europe! We will now be able to ship our products to the UK and Europe. Visit our Europe and United Kingdom websites to learn more:

eu.createroom.com

uk.createroom.com  

E-mail customerservice@theoriginalscrapbox.com with the name of your country in the subject line!

We are always looking for distributors. If you or someone you know has information on possible distribution outlets, please send an e-mail to customerservice@theoriginalscrapbox.com with the subject line: DISTRIBUTOR.

After you place an order our warehouse can take up to 5 business days to process your order if the furniture piece is in stock (Please see product page of the furniture you ordered for availability).  Your shipments will then take up to 5-10 business days to be delivered once shipped from our warehouse. For freight shipments, the carrier should call you a day in advance to set up a time with you to accept your shipment. For more information about shipping and delivery click here.

Yes! Just call customer service for more information: (801) 226-2686

• We offer a 10% Military discount. In order to receive this, you need to email our customerservice@createroom.com with proof of military service, ie a current LES or military ID (with sensitive info covered). The 10% is refunded back to the card you paid your order with. This is done after the full payment is received. (Cannot be combined with any other discount/sale.)
• Requests for donations of our products must be submitted in writing to customerservice@createroom.com where our team is standing by to review applications

Yes! We love working with bloggers. If you are interested in doing a product review, or have suggestions of a blogger you would like to see review our products, please reach out to us for details: ashley@theoriginalscrapbox.com

If you are interested to feature our furniture through a particular marketing outlet, please reach out to our public relations manager for details: ashley@theoriginalscrapbox.com

Our InView Acrylic totes are made with an acrylic blend and built for toughness and durability. They are dish washer safe on the top rack of the dishwasher, or easily cleaned with soap and water. BPA Free and Food Safe by the FDA.