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If you order a DreamBox, you have the option of purchasing it pre-built, or assembling it yourself. All other furniture pieces come flat packed in order to avoid damages in shipping and make it easier to move into your home. All furniture pieces come with detailed instructions to assist you in the building process. For more information about our pre-built and DIY options visit: www.createroom.com/pages/dreambox-detail
We are always open to improving instructions and helping our customers. Please email or submit a web form to customer service if you have any questions or comments. www.createroom.com/pages/contact-us
Building time for the DreamBox, WorkBox, Ultimate SewingBox, Studio Tower, and Her HobbyBox is typically anywhere from 4-8 hours depending on experience.
Yes, up to a 2 year manufacturer’s warranty from time of purchase for the DreamBox WorkBox 3.0 (manufactured after February 2018) and Ultimate SewingBox. Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 1 to 2-year manufacturer warranty.
All of our products come flat packed and will need to be assembled. They will be shipped by a 3rd party freight shipping company. Our shipping and delivery charges only cover CURBSIDE delivery. Accessories do not need a custom pallet to ship and shipping prices are also determined by weight and location. Reference the picture below to see how the DreamBox, Hobby Box, DreamCart, and Sew Station will ship.
For shipping to Canada, Alaska, and Hawaii please contact our Customer Service team for a detailed shipping quote. https://www.createroom.com/pages/contact-us
Canada: We have a new website for Canada! ca.createroom.com. A few of our furniture pieces are offered on this website. On our USA website shipping prices may go up or down. Please contact us after placing your order on the USA website for an exact quote. Submit your request through our website: https://www.createroom.com/pages/contact-us
You may be contacted if price changes, you have additional charges, or receive money back. Unfortunately, we do not ship internationally. However, if you live abroad and are able to arrange your own insured international freight shipping, we will gladly work with you.
We have teamed up with Bread to offer easy financing – without a catch. There are no gimmicks like deferred interest or hidden fees, so the total you see at checkout is always what you actually pay. Provide some basic information and get a real time decision to split your purchase into 12, 24, and 36 monthly payments with rates from 6.99%-29% APR. Click here to get your rate today.
Does Bread perform a credit check?
Bread performs a “soft credit check” which will not affect your credit score! If you return to Bread for future purchases, Bread may run additional “soft credit checks.”
Who can apply for a loan with Bread?
U.S. residents over the age of 18 (19 for Alabama or Nebraska residents) are eligible, provided we can verify the customer’s identity. Unfortunately, the Bread product is not offered in Idaho, Iowa, and West Virginia at this time.
How is the APR (annual percentage rate) on my loan determined?
Bread works with Cross River Bank (a New Jersey state-chartered bank) to look at the credit risk of you as a borrower, and to give you a rate that fits your credit profile.
For additional Bread FAQ’s click here
Feel free to contact us through this form https://www.createroom.com/pages/contact-us or email us at customerservice@createroom.com
You can also get your questions answered by asking out DreamBot by clicking the pink chat bubble in the bottom right corner and typing your question.
Please visit: https://www.con-way.com/en/ltl and enter your tracking number found on your order invoice.
We can help with that! Here is a picture of how our pegs and shelves should fit into our furniture:
For additional help, please watch our Shelf Peg Tutorial by clicking here.
If your boxes arrived damaged from the freight carrier, please make a note of this damage with the driver. Also take as many pictures as you can and e-mail them to customerservice@createroom.com immediately with the subject line: DAMAGES and a description of the damaged boxes or pieces. We work very hard in our warehouse to avoid damages by doing a double check of our inventory before it leaves our warehouse, building custom pallets, and offering a *1-year manufacturer warranty on all of our products and a 2 year manufacturer warranty on the DreamBox, WorkBox 3.0, and the Ultimate SewingBox. Below is what our WorkBox 3.0 looks like shipped.
*Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 1 or 2 year manufacturer warranties.
If you have missing pieces please fill out our parts request form https://www.theoriginalscrapbox.com/pages/parts-request-form .
We would advise you to also e-mail your requests to customerservice@createroom.com before calling our office so we can guarantee we have your request in writing. Please write in the subject line: MISSING PIECES
Shipping is free to the contiguous U.S.A. For shipping to Alaska and Hawaii, please proceed to checkout to get a discounted quote. https://www.createroom.com/pages/contact-us
Here at Create Room, we are always looking for ways to improve our products. You may find that some of our past furniture designs are not on our website. These are some of our discontinued items:
Want to help us design a new piece of furniture? Let us know on our social media sites!
We have a distributor in British Columbia, Canada. Please see this website to purchase if you live in Canada ca.createroom.com
Recently we have made an expansion into the UK and Europe! Please check out our UK/Europe website for more information! www.uk.createroom.com
E-mail customerservice@createroom.com with the name of your country in the subject line!
We are always looking for distributors. If you or someone you know has information on possible distribution outlets, please send an e-mail to customerservice@createroom.com with the subject line: DISTRIBUTOR.
See individual product pages for shipping times or contact customer service for more information.
Yes! Talk to our customer service team for more information: www.createroom.com/pages/contact-us
Yes! We love working with bloggers. If you are interested in doing a product review, or have suggestions of a blogger you would like to see review our products, please fill out an influencer application or reach out to us for details: www.createroom.com/pages/contact-us
If you are interested to feature our furniture through a particular marketing outlet, please fill out our distributer application or reach out to us for details: www.createroom.com/pages/contact-us
Our Clear Acrylic totes are made with an acrylic blend and built for toughness and durability. They are dish washer safe on the top rack of the dishwasher, or easily cleaned with soap and water. Rated BPA Free and Food Safe by the FDA.
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