Warranty & Returns
24 Month Warranty & 30-Day Return Policy
We know buying anything online can be daunting. At CreateRoom, we are confident in the quality of our products and our Limited Warranty Program is in place to help give you that same peace of mind.
30-Day Money Back Guarantee
If for ANY REASON, you don’t love your CreateRoom furniture or accessories, we offer a merchandise refund (excluding shipping) within 30 days of receipt if you keep the original packaging it shipped with. Just give us a call and we can arrange for your furniture or accessories to be returned to our warehouse. (A 10% restocking fee will be applied.)
24 Month Warranty
As of September 2018, CreateRoom™ will replace your merchandise against manufacturer defects for up to two years. (Not including dings and chips that could have been cause during assembly process)
All cancellations on any order that has not shipped will also be charged a 10% fee, capped at $25.
24 Month Warranty includes:
-DreamBox, Side Tables, Sew Station (Excluding Lifter), DreamCart . (If purchased after September 2018)
12 Month Warranty
12 Month Warranty includes:
-SewStation Lifter, accessories.
Exclusions: The limited 12 and 24 month warranty does not apply to normal wear and tear or products that have been abused, misused, altered, water damaged, weather worn, or cleaned with wrong cleaning procedures or products.
Any products shipped out of the United States or Canada by customers will not be covered by the warranty. Any damages, parts issues, or missing items will need to be shipped at the customer's expense.
Care Instructions: To clean all furniture, use Windex and a soft cloth to wipe away dirt and fingerprints.
Contact our Customer Service department if you have any questions or concerns.
Phone: (801) 226-2686